January - March 2016
You said: You were struggling to get on-line to organise appointments and order repeat prescriptions.
We did: verified your details again and approved your mobile details. The system now works. We think it was some sort of glitch at the NHS end.
You said: You wanted to organise on-line access for a young adult who because of illness could not get to the surgery.
We did: We organised telephone verification that the young adult was happy for this to happen. This supported confidentiality and empowered the young adult to make choices of her on-line access.
April - June 2016
You said: There were too many posters on the reception windows and some of them were mis-spelt.
We did: We took them all down.
You said: That you were very grateful that two members of staff ran out of the surgery to help a patient following a fall outside at the nearby shops.
We did: We thanked the staff who went 'the extra mile'.
July - September 2016
You said: You wanted to us to change your name as you wished to be called by a different surname.
We said: We could only change your surname if we had evidence of marriage or deed poll, but we could alter your notes so we could add 'known as' with your preferred name so when we call you through to the consultation room your preferred name is used.
October - December 2016
You said: That one of the receptionists had been really helpful and supportive.
We Said: Thank you and passed on your comments to the member of staff involved.